accounting department
accounting department
The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
· [removed]
Product
· [removed]
Radically innovative
· [removed]
Innovative
· [removed]
Adaptive
14
The productive potential of an individual’s knowledge, skills, and experiences is known as:
· [removed]
Human capital
· [removed]
Ethical capital
· [removed]
Soft skills
· [removed]
Social capital
15
The steps in the process of stereotype formation and maintenance in order are:
· [removed]
Categorization, inferences, expectations, maintenance.
· [removed]
Categorization, expectations, inferences, maintenance.
· [removed]
Inferences, categorization, expectations, maintenance.
· [removed]
Expectations, categorization, inferences, maintenance.
16
In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.
· [removed]
Attitudes; intentions and planned behavior
· [removed]
Norms; intentions and planned behavior
· [removed]
Intentions; attidtudes and planned behavior
· [removed]
Intentions; norms and attitudes
17
The process that enables us to interpret and understand our surroundings is called:
· [removed]
Stereotyping
· [removed]
Suppression
· [removed]
Perception
· [removed]
Selection
18
Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
· [removed]
Explicit factors
· [removed]
Distinctiveness
· [removed]
Implicit factors
· [removed]
Consistency
19
Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
· [removed]
Shaping behavior by helping members make sense of their surroundings
· [removed]
Facilitating collective commitment
· [removed]
Giving members an organizational identity
· [removed]
Promoting social system stability
20
The extent to which an individual identifies with an organization and commits to its goals is called:
· [removed]
Organizational satisfaction
· [removed]
Perceived organizational support
· [removed]
Organizational commitment
· [removed]
Job involvement
21
Stimulation is in the ____________ part of Schwartz’s model.
· [removed]
Self-transcendence
· [removed]
Openness to change
· [removed]
Self-enhancement
· [removed]
Conservation
22
Sustainable businesses tend to be run by CEOs who are:
· [removed]
Target-driven
· [removed]
Intelligent
· [removed]
Controlling
· [removed]
People-centered
23
Research shows that, in general:
· [removed]
Social capital can improve operations.
· [removed]
Social capital increases group conflict.
· [removed]
Social capital decreases work group integration.
· [removed]
Social capital decreases organizational performance.
24
When something is _______, it stands out from its context.
· [removed]
A schema
· [removed]
Semantic
· [removed]
Stereotypical
· [removed]
Salient
25
Which of the following is the least fixed of a person’s individual differences?
· [removed]
Emotions
· [removed]
Attitudes
· [removed]
Cognitive abilities
· [removed]
Intelligence
26
Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
· [removed]
High self-direction
· [removed]
High social value
· [removed]
High influence over others
· [removed]
High security
27
___________ is associated with success for managers and salespeople.
· [removed]
Extraversion
· [removed]
Introversion
· [removed]
Agreeableness
· [removed]
Emotional stability
28
Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
· [removed]
Deliberate role modeling, training, and coaching
· [removed]
Workflow and organizational structure
· [removed]
Organizational goals
· [removed]
Rites and rituals
29
According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):
· [removed]
The employee’s values
· [removed]
The employee’s attitudes
· [removed]
The employee’s intentions
· [removed]
Social norms
30
The potential to understand and regulate oneself is known as:
· [removed]
Kinesthetic intelligence
· [removed]
Naturalist intelligence
· [removed]
Intrapersonal intelligence
· [removed]
Interpersonal intelligence
