Communication and Collaboration During Interviews
Practical communication skills are essential during the provision of services within
the healthcare sector. Ideally, professionals are supposed to have an adequate understanding
of the importance of having demonstrating proper communication abilities, which is the
purpose of this paper. serves as the purpose behind this piece of writing. It involves an in-
depth investigation into an interview that was conducted between by a professional
interviewer andfeaturing Don Nguyen as the respondent whose mother died as a consequence
of bowel cancer. Areas of interest in the current research include the essence of
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communication, include the importance of communication, patient-centered care, and cultural
competency in the healthcareduring practice.
This paper is also a report of the analysis of the theme covered in all the parts of the
interview The theme that covers most parts of the interview is also analyzed, and
investigation of the target information that is and the investigation targets information that is
directly linked to personal experiences. Similarly, other-life lifelong decisions that shaped
Don Nguyen’s Nguyen's life are considered. The subject is essential in healthcare,
considering that there are several instances of loss as a result of terminal conditions that have
repercussions on the caregivers. It is therefore important to find ways in which the caregiverts
can be taken care of in the best way possible for the benefit of healthcare. It is important to
note that the healthcare professionals face such challenges in practice and they need to be
taken care in the best way possible. Finally, the results of the engagement, as well as a linked
literature review, provide essential insights that will facilitate understanding of the need for
empathy during interviews.
Method and themes
The information was obtained through an interview that involved a healthcare expert,
and Don Nguyen who was the caregiver for his mother before the latter succumbed to bowel
cancer. a person who is at some point acted as caretaker to an individual who was diagnosed
with bowel cancer. The subject addressed in the interview that the respondent was referring
to in the interview was is a 46-year-old Vietnamese mother of three children, who was
diagnosed with got three children. She was diagnosed to have bowel cancer, and this is after
presenting symptoms such as fatigue, anaemia, and general malaise. She had undergone
previous procedures that were aimed at the management of Previous procedures done include
management of rheumatoid arthritis and depression. Some of the side effects experienced as a
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result of the procedures that she went through include include extreme fatigue, dry mouth,
vomiting, and neuropathy. The procedures that she went through included Procedures done
include ultrasound and CT scans. Proper background check was done before the interviews
were conducted and the researcher askes pertinent questions that provided information on the
emotional diagnosis challenges that one may face when diagnosesd with a terminal disease.
information is gathered before the interviews were conducted, and the researcher asks
pertinent questions involving emotional diagnosis challenges that come about when one is
diagnosed with a terminal disease.The questions also help in emotional disgnosis as a way of
understanding the emotional problems that a person faces once he is diagnosed with a
Thematic analysis is important because it one of the forms of analysis that is
commonly applied in research. It is used in the interpretation of the information collected
from the intervioews and enables the researchers to make sense of the data collected as a way
of making meaningful conclusions. Usually, thematic analysis It involves identifying,
analyzing, and interpreting patterns of meaning by assessing the background information, the
famly as well as the memory and comparing it to the information that has been provided in
the interviews. focuses on background information, family as well as memory. The interview
revealed that From the questions asked, it is evident that there are empathy and proper
communication skills are important in helping as a measure to help Don Nguyen to give
more information abour the encounters that he went through while taking care of his mother
which helps in getting morte information that will help in the current research , which is
ideally appreciated to bring out more information from an individual (Glerean, Hupli, Talman
& Haavisto 2019). The engagement opens up new ideas that aim at promoting the
understanding of predisposing factors. Additionally, emotional repercussions on Nguyen after
the mother was diagnosed with cancer are very clear. It is important to assess it because it
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gives important information that will help in understanding the challenges that the patients
and the caregivers face after they receive diagnosis of a terminal disease. due to the diagnosis
are noticed, and tThe researcher can then compile leading questions that are ideal and
relevant in tackling the condition of bowel cancer. The qualitative data collected in the
interviews that involved interviews provide insight into the importance of proper
communication and demonstration of compassion while addressing affected individuals.
The interview also makes it possible to deduce some From the interview, one can
deduce some specific themes that are contained in the back-and-forth engagement between
the interviewer and Don Nguyen. The discussion presented care as being holistic and
important in improving the lives of the patients. Care is also presented as an art and a science
that seeks to improve the quality of life of the people in the society as well as promoting the practice
of being caring. Being caring refers to the moral responsibility of the care provider to protect and
preserve the dignity of the patient or the person that is being cared for by the caregiver. , being an
art and science that seek to improve quality of life as well as that of promoting the vice of
being caring. By definition, being caring is the moral responsibility of a care provider to
provide protection and preserve human dignity is inherent. The medical practitioner conforms
to the theorietical framework that governs the relationship between patient care and the
professional services. Serving as a medical radiation practitioner conforms to the theoretical
framework that governs relational understanding and connection between professional
services and patient care.
The holistic approach in health care also is presented with objective targeting the
mind-body-spirit emotion as well as the environment. It was applied in this case with the aim
of taking care of Nguyen’s mental health because he was really affected dueing the time
when his mother was sick and after her dealth. It is therefore easier to understand the state of
the mental health of the people by interviewing them. They adopted themes within the
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healthcare space that are substantiated by the message presented in the exchange that focuses
on prioritizing mental health for both Don Nguyen and the diseased patient. There is evidence
of a holistic approach in care as constituted by the urge to prioritize emotional state even
during ecological and support. The first question assessed the relationship between Nguyen
and the mother. When the relationship between the patient and the caregiver is good and
close then the caregiver is likely to be affected greatly. On the other hand the if the
relationship between the patient anf the caregiver is distant then it means that the impact on
the mental health of the caregiver will be less. The second question was aimed at assessing
the effect of the communication problems in healthcare. For instance, doctors used terms that
were not farmiliar to Nguyen meanin that he could not clearly understand what the medical
staff were saying but he was able to understsnf it eventually. One important concept that comes
from the interview is the fact that the the caregivers also have a role of explaining the medical terms
to the patients hence it is important to for the healthcare professionals to make sure that the
caregivers are aware of real issues that affect the patients. It is also important to note the fact when
communicating to the patients with regards to the conditions that they are facing, the reactions that
they give may haver an emotional toll on the caregivers.
The theme in the third question was aimed at finding out the emitions that the patient had
on her journey as she battled the disease that was affecting her. It is important to understand the
emotions that the patient goes through because they are indicators of their mental health. The
mental health of the patient also has a role in determining how long she will live after being
diagnosed with the disease.
The fourth question was aimed at understanding the attitude that the patient that patient
had after being diagnosed with the disease and how it affected their attitude about life. Nguyen’s
mother was hopeful that she could be healed of cancer and always lived with this hope. Nguyen
notes that the patient focused her energy on what she could control out of the diagnosis. This kind
of hope was impoertant because it gave the caregiver hope to for the benefit of their mental health.
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The remaining questions addressed other themes that are important in the research. The
themes include the effect of hope on the patients, whether the opinion of the caregiver on how the
treatment should be conducted has an effect on the patient, the effect of stigma on the patients
and the role of the family members in the patient care process and how it affects the life of the
patients in the process.
There is evidence of effective back and forth communication between the interviewer
and Don Nguyen that was important in getting the correct information that is important in the
research. During the interview, clarity was achieved through the simplicity of the questions
asked. there is a demonstration of clarity that is demonstrated by the simplicity of the
questions asked. The story is about an incident that involved Don Nguyen, who served as a
caretaker to an ailing mother. The story reveals some of the challenges that are common
among terminally ill patients, and the need for cultural competency is now clear. In a way,
the information provided shows areas of oncological support that are important. It shows the
importance of including emotions and meyntal health in the treatment plans that the patients
go through. It is clear that good mental health improves the outcomes of the patients in the
healthcare procedure. It is important to note that cancer is a serious healthcare concern and
apart from the pains and the inconveniences that are associated with the disease it also comes
up with the cases of mental health cases that affect the processof recovery. Some of the
patients are driven to death by the mental health issues that are associated with the disease.
Some of the results on the engagements include the need for mental health support,
provision of support to family members as well as targeted education to all affected
individuals. Don Nguyen openly appreciates a case where adequate information was
important while nursing his mother because ig gives important information that the caregiver
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is supposed to have so that he can take good care of the patient in the best way possible.
Information is important espectially for the patients that are under the home based care
program. of inadequate information, which then defeats the logic for prioritizing home care
as a measure to improve acceptance and clarity of thought. As a way to conform to the
provision that guided services provided by medical radiation practitioners, the themes of a
holistic acre, patient cantered services, as well as the theme of being caring.
Consequently, there is competency as far as communication skills are concerned.
Ideally, in an interview, an interviewer should be eloquent enough to provide the intended
message (Bussard & Lawrence 2019). According to Bussard & Lawrence (2019),
competency is demonstrated by the provision of enough room for the person being
interviewed to respond to the question. An interview will only be effective if the best
communication skills are used. The interviewer should use clear language that will be
understood by the the rrespondents and the respondents have to communicate to the
interviewer in a clear language that will help them in the process of collecting the important
Similarly, and as accepted as the standard for research, successful interview as
appreciated in this context should have instances of shared empathy (Diggens & Chesson
2014). In a typical setting, talking to an individual who is aggrieved calls for a demonstration
of compassion. The interviewer must take enough time to listen to the response without
having predefined assumptions or on what the answer should. In a general sense, an
interaction between the practitioner and Don Nguyen did provide a conducive environment
for openness and facilitate continued engagement. Don Nguyen was therefore able to trust the
interviewer which enabled him to provide the correct information that made the research
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Nursing as a profession promotes the idea of showing empathy and being caring as
one of the critical factors that facilitate open engagement. From the conversation, it is evident
that the practitioner did demonstrate enough compassion to the point of producing a relevant
example. According to Glerean et al. (2019), the use of a similar case creates an environment
of understanding that, in turn, helps promote openness as a measure to improve patient-
Insights into the relevance and the theme in the conversation tilt towards that of being
caring, offering holistic care, and being client cantered during service. In the discussion, Don
Nguyen openly explains that his mother was diagnosed with the condition that her mother,
who was diagnosed with bowel cancer. The provision, therefore, justifies the position that
there is a need to promote the theme of being caring and demonstrating. There is also an
investigation into the impact of a specific circumstance in life to a person's life choices.
In the current study,this case, it is evident that Don Nguyen’s Nguyen's career choices
involving radiotherapy were affected by the mother's medical condition. The mother did
undergo radiation, and this somehow informed the son's decision to go into this medical field
because of its relatedness in its procedures (Bolderston 2016). The revelation of such
insecurities, therefore, supports the argument that this was an open and general conversation
that can be considered to be professional. Children may see what their parents and loved ones
go through and get encourtaged to take up the couse in the medical field so that they can
provide care to the people in society and save lives.
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It is possible to deduce different ideas that were promoted in the conversation. The
outcome out of the due to the conversation closely relates to the theme s being projected by
the interviewer. One concept that is obtained through the discussion is the importance of
empathy, as it is evident that there is a demonstration of concern during the engagement.
Another area that is expressly covered includes that of impact due to the mother's condition to
the life choices by the caretaker.
In consideration of the view by Diggens & Chesson (2014), one can acknowledge that
the interview did take into account essential factors in facilitating communication such as
promoting clarity, provision of enough attention, giving feedback and consistency. Similarly,
the principles of adequacy in terms of provision of information, as well as research before the
conversation is also expressly appreciated. Consequently, it is right to conclude that the
interview did take into consideration the need for professionalism.
An analysis of the interview reveals the need for a demonstration of empathy and
concern, especially by the interviewer. The participant's story reflects a case where a person
undergoes challenging life circumstances that are beyond control. In this case, it involves a
situation where the mother becomes terminally ill and, as a consequence of radiotherapy,
ends up dying. There is also a revelation that Don Nguyen is a student focusing on
radiotherapy within the Healthcare space. The clash of ideas that was primarily orchestrated
by the mother's condition portrays a scenario that is common in the healthcare sector. The
participant goes through life-changing circumstances, and as different kinds of literature
appreciate, the life-altering situations frequently alter one's perception towards life.
It is the reason behind the emphasis on the need to incorporate ideas on cultural
competency and proper communication skills because different issues do arise during
practice (Ballantyne, Dai & Gray 2017). The concept of timeliness, appropriate feedback
COMMUNICATION AND COLLABORATION 12
adequacy in the conversation, and areas that need research should be prioritized while
undertaking an interview. There is a need to ensure that one does not open old wounds during
Some of the outcomes that are appreciated even in the literature involve the need to
include comprehensive information about the specific subject under study period, in this case,
it was imposed essential to take into consideration provision of secondary information about
the development as a way to provide an understanding of the situation at hand. Similarly, and
as Ballantyne et al., (2017) appreciate, the patient should also be informed of different
concepts that will then facilitate their understanding of the situation. As a consequence, an in-
depth explanation is necessary to enable investigation into the medical conditions that then
influence psychological maneuvers that promote acceptance and recovery.
The need for education conforms to the position by different literature that guides on
interviews. Other areas outlined as imperative include then need for planning on waiting
times as well as ensuring the accessibility and follow-up care. All these are investigations
into the importance of promoting the concept of patient understanding about a specific
circumstance. Other research analysts that are involved in fascinating the patient understand
the need for empathy circles around the need to explore stressors factors that worsen the
condition. According to Diggens & Chesson (2014), it is essential to factor in the participants'
age during an investigation.
The conversation allowed for an open exchange of ideas between the interviewer and
the participant. The main aim of the interviewer is to create a positive environment for
engagement (Pettersson, Hedström & Höglund 2018). The position takes into consideration
proven concepts that positivity in interaction and environment promote engagement and, as a
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consequence, encourage trust. There is a consensus on the mode of engagement that involved
the use of appropriate language.
The interviewer was able to facilitate a positive environment as the subject matter
under consideration was aimed at promoting learning—concepts and ideas gained from the
interaction with the patient span from individualized assessment to real events. Taking into
account that the matter at hand was sensitive, one quickly appreciates that the interviewer
successfully managed to steer the conversation and, as a consequence, allowed the patient to
the participant to reveal personal experiences openly.
Literature that champions for an interview as a source of primary data outline that it is
imperative to take into consideration set up, participants' willingness, and literacy levels
(Lejonqvist, Eriksson & Meretoja 2016). The position on promoting open engagement with
the proper background information is also emphasized by studies that reveal a positive
environment that is only created when there is consensus in terms of idea and position. As
outlined in the case study under consideration, the conversation was made by an educated
interviewer who was a student undertaking radiology.
Levels of studies indicated showing competence in understanding the need for
scientific-based research, as well as an investigation into how individuals handle terminal
cases—rationale linking the incident to arguments about perspectives as appreciated in
literature. The ideas are more critical at instances where a discussion is based on the need to
gain more insight into a personal view about reality. The position also encompasses insights
that support the idea that we all are entitled to our opinion based on perspective shaped by
The position is further emphasized by Lejonqvist et al. (2016), who outlines that
upbringing about influencing the engagement. In the conversation, one appreciates that being
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vulnerable is normal. The perspective taken by the participants can be considered to be
healthy while taking into consideration the circumstance cleared. While mapping the case to
the incidences within the healthcare sector, it is right to have the position that the scenario is
In the interview, a case of personal loss is appreciated as a consequence of skilled
conversation. Interview by an experienced professional within the healthcare sector
demonstrates repeated instances where proper communication skills are used during an
interview. The sample case acts as a reference for the need to create a positive environment
as a way to facilitate open and meaningful engagement. It is possible based on the literature
review to appreciate that presented information encompasses cases that are common with the
Taking into consideration, the services offered by medical radiation practitioners, the;
it is essential to consider themes such as that of being caring and provision of holistic care.
Based on the argument, it is it possible to come up with corrective measures and
recommendations that can be used to minimize cases of ill-health and terminal diseases that
therefore impact on other people's life. Assessment and investigation conducted in the
interview bring to the surface challenges related to bowel cancer. The psychological
ramifications of such information are spread among all concerned parties and more so to the
The investigation, therefore, reveals the critical idea that if championed, can minimize
cases of ill health that impact on other people's quality of life. Such measures include the
promotion and preventive care to reduce the burden on the healthcare sector. Diseases such as
cancer have been demonstrated to be predisposed by life's choices, and therefore it is
essential to emphasize the message of avoiding bad. Additionally, it is necessary for the
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professional students within the health care space, such as the medical radiation practitioners,
to adopt concepts provided under the topics on cultural competency and communication skills
(Glette et al., 2018). Similarly, while assuming the responsibilities as educators, medical
radiation practitioners are supposed to provide information about the need for primary care,
and this is in addition to preventive care.
In conclusion, it is imperative to outline that professionalism during the interview is
demonstrated by the ability to exchange information seamlessly. Areas that have been refined
so far include that of necessity to have proper communication skills and the importance of
providing open engagement while conducting an interview about a sensitive subject.
Additionally, the demonstration of empathy is also adequately covered to facilitate the
creation of a positive and engaging environment. Levels of engagement, in this case, are,
therefore, determining factors in assessing success. Finally, it is evident that within the
healthcare sector, incidences of diagnosis that involves terminal conditions are frequent. The
subject matter is essential because there is an increasing need for psychological intervention,
especially to family members who, at some point, acted as caretakers to an individual who
later lost their life. The message embodies that point on understanding the importance of
psychology and psychiatric interventions while helping both professionals as well as non-
professional home-based caregivers such as family members.
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