Select one of the scenarios listed below. Use one of the Conflict Management Strategies discussed in Chapter 8 to resolve the situation. Remember to identify and explain the strategy you selected.
Mary did not receive the promotion she felt she deserved. She decides to deliberately instigate a work slow-down which in turn casts the supervisor in a bad light. As a result, and due to the fact that it was a slow month, all employees’ hours have been reduced.
At her recent doctor’s appointment, Susan confided in the nurse about a rather personal matter. After Susan left the doctor’s office, the nurse disclosed the confidential information with the other nurses, and her conversation was easily overheard by patients in the waiting room.
Sandra fills out a job application for a position as an executive secretary. She submits a résumé which contains embellished skills, training and experience. She is ultimately selected for the position. She finds herself unable to perform some of the duties as described in the job description and without proper approval, often reassigns her work to the other secretaries. This is causing stress and confusion among the secretaries
During her recent lunch date with her best friend, Mary, Ann shares personal details about her failed marriage. Their waitress, Shelly, overhears some details of confidential information and shares the information with the other waitresses. Unbeknownst to Shelly, the group of other waitresses includes Ann’s daughter.
You are a cashier at a grocery store. As the assistant manager (who is also your mom’s fiancée) is closing out your drawer for the evening, you notice him take two $20.00 bills and slip them in his pocket. Your manager has confronted you several times due to a shortage of money in your drawer.