Trainor, J. & Barsky, L. Reporting for duty? A synthesis of research on role conflict, strain, and abandonment among emergency responders during disasters and catastrophes. Disaster Research Center, University of Delaware. udspace.udel.edu/handle/19716/9885#files-area
Stallings, R. (1984). Evacuation behavior at Three Mile Island, International Journal of Mass Emergencies and Disasters, 2, 11-26. http://www.ijmed.org/articles/448/download/
Module 3: Organizations in Critical Incident Response: the following parts of the commentary:
Part II: Organizational Interface with the Community: Communicating with the Public in Critical Incidents
Part III: Summary
Lindsay, B.R. (2011). Social Media and Disasters: Current Uses, Future Options, and Policy Considerations. Report# R41987, Washington, D.C: Congressional Research Service http://www.fas.org/sgp/crs/homesec/R41987.pdf