1. Which action would a hospital administrator take to meet the cultural and linguistic needs of Spanish-speaking community members?
a. Hire health care professionals from different Spanish-speaking countries.
b. Ensure that all health care workers speak Spanish.
c. Ensure that all signage is posted in Spanish as well as English.
d. Ensure health services are in varying locations.
2. On which criterion would the Human Resources manager focus when identifying interpreters to support the care of patients with limited English proficiency?
a. Be of the same ethnic background of the patients
b. Availability of family members
c. Proficient in health language terminology
d. Be on 24-hour call
3. a. Ensure grievances are resolved
b. Plan and implement culturally and linguistically appropriate services
c. Plan for culturally appropriate continuing education for the staff
d. Develop partnerships with community members
4. During an assessment, the nurse asks the patient to describe her current health status. In what context will the patient most likely explain her health?
b. Personal experience
d. Impact on family
5. The nurse desires to become more culturally competent when providing care to patients from
non-English-speaking cultures. Which action would the nurse take to achieve this self-
a. Attend a festival from a different culture.
b. Find a seminar on cultural competence.
c. Talk to people from different cultures.
d. Commit to a time-consuming journey.
6. The staff development educator is analyzing ways to incorporate cultural competency concepts in continuing education programs. How will the educator explain the concept of cultural competency to staff?
7. A patient from a non-English-speaking culture comes into the health clinic seeking care. The
nurse is unable to determine the patient’s primary language. What should the nurse do?
a. Ask for help to determine the patient’sprimary language.
b. Encourage the patient to seek care elsewhere.
c. Notify Security.
d. Contact a homeless shelter.
8. The nurse is planning care to address health care needs for a non-English-speaking patient
and family. What would the nurse use as a guide for this care?
a. Nursing textbook
b. Standardized care plan
d. Care map
9. A patient’s parish priest arrives to the care area to visit the patient and provide communion.
What impact does the priest’s visit have on the patient’s health?
a. Reinforces distinctiveness
b. Reinforces acculturation
c. Offers support and provides positive expectation
d. Reinforce assimilation
10. An older patient tells the nurse about being born in a different country and having visited the
home country many times throughout the years. The nurse realizes that the patient is explaining which aspect of culture?
b. Religious preference
d. Heritage consistency