relationship between attitudes and job performance
Managers often notice the relationship between attitudes and job performance. Have you ever heard someone say “With that go-get ‘em attitude, she will set new sales records!” or “His attitude is so poor, he never produces quality work”. However, managers seldom realize that they can affect an employee’s work attitudes such as job satisfaction and commitment – which, in turn, can affect job outcomes such as turnover, absenteeism, and productivity.
In this first case assignment, you will be viewing a clip from the movie “Office Space”. This video demonstrates work attitudes, factors that can shape those attitudes, and the end effect on work behavior. As you watch the clip, make some notes about examples you see that give you some clues about the different characters and
· Job satisfaction
· Attitudes toward management
· Attitudes toward co-workers
· Organizational Commitment
· Work environment and conditions (such as physical surroundings)
Read the following article from the Trident University Library:
Riordan, C. (2013). The power of “Thank you”: 3 steps to a culture of gratitude. HR Specialist, 11(17), 7.
After reading the above article, background material, and reviewing your notes on the video, consider the following questions:
How would you characterize the general work environment at Initech?
What are Peter’s attitudes about working at Initech? What are the likely causes of those attitudes?
How does he feel about his supervisors?
Do his co-workers show similar attitudes?
What do you predict would be the effect of these attitudes on job commitment, absenteeism, and turnover? Why?
Now, write a 3- to 4-page paper (which means at least 3 full pages and that count does not include the cover and reference page) discussing the film clip and the above questions. A good way to organize your paper would be to divide it into the following sections (with a heading for each section that is NOT the question):
Introduction that briefly describes the situation at Initech. (one paragraph)
The Environment at Initech (including supervision style and physical environment)
The observed job attitudes of Peter and his co-workers
The likely outcomes of those attitudes
Conclusion that makes one recommendation for a change that Lumbergh could make that would improve job satisfaction among employees at Initech.
Be sure to support your arguments with references to the background readings and use specific examples from the clip to illustrate your main points.